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Feature image for Is This a Moat: Mailchimp and PayPal’s Algorithmic Advantage

Is This a Moat: Mailchimp and PayPal’s Algorithmic Advantage

Two case studies of real world competitive advantage, followed by a question: was this a moat or not?

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Process Improvement is Trickier Than You Think

Most companies skimp on process improvement. But the surprising thing is that they do so not because they're bad or lazy — but because there are system dynamics that prevent them from doing so. We take a look at what those are.

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Feature image for Focus Doesn't Mean Doing One Thing at a Time

Focus Doesn't Mean Doing One Thing at a Time

Focus may be about saying no to good ideas, but it certainly doesn't mean doing one thing at a time. This is what focus looks like at an organisational level, told through the story of a business turnaround and the Marine Corps approach to war.

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Focus on the Cases

Professor Rand Spiro on why (and how!) business cases are more important to learn from than synthesised business concepts.

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Feature image for Cultural Advantage is Counter Positioning

Cultural Advantage is Counter Positioning

Competitive advantages in business that come from cultural differences tend to be counter-positioning, not process power. Why this is surprising, and why it matters.

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Feature image for The iPod - Apple's Introduction to Consumer Electronics

The iPod - Apple's Introduction to Consumer Electronics

The iPod marked Apple's first successful (albeit tentative) entry into consumer electronics, and laid the way for future products.

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Feature image for The Most Useful Question to Ask About Expertise

The Most Useful Question to Ask About Expertise

What a question about growth marketing tells us about expertise — and why expert-novice differences are so useful to probe if you're a practitioner.

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Feature image for How to Hunt for Concept Instantiations

How to Hunt for Concept Instantiations

If you read history for concept instantiations, then: a) how do you hunt for cases for each concept, and b) how do you identify new concepts from the history you read? We look at answers to both questions.

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Feature image for Notes from an Alpha Test of a CFT Business Case Library

Notes from an Alpha Test of a CFT Business Case Library

What we've learnt from creating a simple CFT case library for business.

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Feature image for Inverting the Cash Strapped Hiring Process

Inverting the Cash Strapped Hiring Process

If everyone competent iterates their way to the same kind of hiring process, then you can probably use that process as a smell test when you're evaluating companies.

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