Business Thinking

How do you get better at understanding — and therefore doing — business?

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What Process Improvement in Education Looks Like

What rigorous trial and error looks like when applied to improving disadvantaged student outcomes ... and why you should be able to do this in your own org contexts.

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Businesses as Ecosystem Organisms

What we can learn from seeing businesses as organisms in an ecosystem ... using the particularly odd example of HEICO as the barnacle to TransDigm’s whale.

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The Hospitality Solution in Your Business

A look at the main provocation of Will Guidara’s Unreasonable Hospitality: that you can solve (certain) business problems with hospitality, and that it only takes a little thoughtfulness to do so.

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The Idea Maze is a Useless Idea

Product market fit is a crapshoot. Here's what's actually useful in the hunt for a new business idea.

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Getting Burnt by Business Expansion

A recurring pattern that seems to show up again and again in business: expansion is dangerous, and everyone really only learns this through pain.

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Data is Just an Added Sense

A useful operating principle to sidestep the biggest misconception around becoming data driven in business.

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Danny Meyer’s Business Expertise

Let's break down Danny Meyer's business expertise as an exercise in biography reading.

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Running a Fine Dining Restaurant in a Recession

How Eleven Madison Park survived the 2008 Global Recession ... and what this tells us about operating through the capital cycle.

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A Big Part of Being Data Driven is Will Not Skill

What it's like being data driven in the restaurant business ... and what it tells us about becoming data driven in business more broadly.

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The Amazon Weekly Business Review (WBR)

The authoritative guide on how Amazon does WBRs (from former exec Colin Bryar): how it works, how to do it, and how Amazon uses it to win.