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… through the obsessive and actionable study of business expertise. Sign up for the weekly newsletter and join thousands of readers:
A concrete story of positive process improvement, deep from the trenches of early customer service at Amazon.
Most companies skimp on process improvement. But the surprising thing is that they do so not because they're bad or lazy — but because there are system dynamics that prevent them from doing so. We take a look at what those are.
Every experimentation and iteration loop looks the same, but the vast majority of folk in business don't seem to have the discipline to execute till the end. Why this is, and why it's hard.
Focus may be about saying no to good ideas, but it certainly doesn't mean doing one thing at a time. This is what focus looks like at an organisational level, told through the story of a business turnaround and the Marine Corps approach to war.
Accelerate your acquisition of business expertise. Backed by cognitive science. Learn more →
Several stories about one of the hardest maxims to put to practice in business.
Professor Rand Spiro on why (and how!) business cases are more important to learn from than synthesised business concepts.
Cognitive Flexibility Theory creator Rand Spiro on what complexity theory has to say about the wickedness of business.
Competitive advantages in business that come from cultural differences tend to be counter-positioning, not process power. Why this is surprising, and why it matters.
What it's like putting Amazon's famed Working Backwards process to practice in a small company context, and what was surprising and difficult about it.
We're testing a cognitive flexibility theory-driven learning library, designed to accelerate business expertise. Find out more.
Accelerated Expertise is the best book we have on creating accelerated training programs today.
Working Backwards is the first book that explains how Amazon really works.
David Epstein's mediocre book argues the merits of being a generalist. Instead of reading it, read this and subscribe to Epstein's newsletter.
What do we actually know about burnout? What does the research say? Is burnout preventable? All the research, in one free, updated place.
The bare minimum you need to know to be an adequate manager. Short enough to finish in three hours. Meaty enough to take 6-8 months to master.
The soup-to-nuts guide to building a career moat. We start from understanding your job market, executing a skills audit, all the way to building and then maintaining a moat.
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