This is part of the Operations topic cluster, which belongs to the Business Expertise Triad.

Colin Bryar on the practice of Amazon's Weekly Business Review

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    Note to Commoncog members: it’s probably a good idea to listen to this in the context of the Becoming Data Driven in Business Series. For non-members, you might want to read this first: Goodhart’s Law Isn’t As Useful As You Might Think.

    Colin Bryar joined Amazon really early in its life and spent twelve years as part of Amazon's senior leadership team.

    For two of those years he was 'Technical Assistant' to Jeff Bezos, as known as 'Jeff's shadow', during which he spent each day attending meetings, traveling with, and discussing business and life with Jeff. After Amazon, he and his family relocated to Singapore for two years where Colin served as Chief Operating Officer of e-commerce company RedMart, which was subsequently sold to Alibaba. Along with his ex-Amazonian colleague Bill Carr, Colin is co-author of Working Backwards, a book on an insider's look at how Amazon works. Bill and Colin are co-founders of Working Backwards LLC, where they coach executives at both large and early-stage companies on how to implement the management practices developed at Amazon.

    This podcast is a really deep dive into the practice of the Amazon Weekly Business Review, which remains to this day one of Amazon's secret operating weapons, and a big part of what makes for a great operator.

    Video

    Podcast

    Shownotes

    Timestamps

    00:00:00 Introduction
    00:01:31 Colin's Background
    00:04:39 Joining Amazon
    00:07:42 The Data Situation in Early Amazon
    00:10:09 Being Jeff Bezos's Shadow
    00:12:50 Living in Singapore
    00:14:38 Writing Working Backwards with Bill Carr
    00:17:08 The History of the Weekly Business Review
    00:22:30 How the Amazon WBR is different
    00:25:15 Customer Experience Metrics vs Business Metrics
    00:27:43 Controllable Input Metrics vs Output Metrics
    00:37:36 What a Typical WBR Looks Like
    00:42:08 Why Glancing at Metrics is Important
    00:43:53 What kinds of discussions should you have in the WBR?
    00:46:14 Understanding Variation
    00:51:02 Stories About Controllable Input Metrics
    00:59:41 Applying the WBR to internal business functions
    01:01:42 Introducing the WBR to a New Company
    01:09:51 Applying the WBR to New Products
    01:16:27 Not Using Surveys as Primary Research on Customers
    01:20:36 What Makes for a Good Operator?
    01:22:05 Operating Cadence
    01:24:14 What Colin Wishes All Operators Knew Tomorrow
    01:25:28 What You'd Wish You'd Known
    01:27:58 Would Many of These Lessons Apply to Early Stage Startups?

    Originally published , last updated .

    This article is part of the Operations topic cluster, which belongs to the Business Expertise Triad. Read more from this topic here→

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